Saturday, April 22, 2017

AA This is who they are. I say this does reflect their values.

American Airlines flight attendant 'whacks a mother with a stroller while she holds her twin babies and reduces her to tears' - then is filmed challenging a passenger to a FIGHT and yelling 'hit me!'


  • American Airlines staff member seen challenging passenger to a fight
  • Argument was precipitated by alleged assault of a woman by AA employee  
  • Incident occurred on AA Flight 591 from San Francisco to Dallas-Fort Worth
  • AA released statement saying the incident 'does not reflect our values' 
  • The flight attendant has been suspended by the airline pending an investigation 

An American Airlines flight attendant has been removed from duty after a shocking video emerged showing him challenging a passenger to a fight after allegedly hitting a woman with a stroller during boarding. 
The upsetting footage, filmed before Flight 591 departed from San Francisco on Friday
afternoon, shows the airline staff member goading a passenger and saying, 'hit me'.
The clip was uploaded by passenger Surain Adyanthaya, who explained he started filming after the flight attendant 'violently took a stroller from a lady with her baby on my flight, hitting her and just missing the baby'.
Adyanthaya went on to explain: 'They just involuntarily escorted the mother and her kids off the flight and let the flight attendant back on, who tried to fight other passengers. The mom asked for an apology and the AA official declined.'
Mom sobs after AA flight attendant 'violently took her stroller'
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The video shows a woman with a child in her arms after allegedly being hit with a stroller on the flight
The video shows a woman with a child in her arms after allegedly being hit with a stroller on the flight
Others on board were clearly disturbed by the incident. One male passenger (above) got up and made his feelings known
The woman is pictured with her hand covering her face as she sobs
Others on board were clearly disturbed by the incident. One male passenger (left) got up and made his feelings known 
In the video, a distraught woman is seen standing at the front of the plane holding a child.
She can be seen sobbing and asks staff members to get her stroller back.
At this point, other passengers are heard expressing their disgust at the situation.
One says he's 'not going to sit here and watch this...' and then gets up and walks to the front of the plane to confront flight attendants.
The man asks for the name of the employee who is alleged to have hit the crying woman.
The situation escalates further when a man in an American Airlines uniform boards the plane
The situation escalates further when a man in an American Airlines uniform boards the plane
The American Airlines employee challenges a passenger to a fight after the woman was allegedly hit with her stroller
The confrontation between the member of staff and a male passenger can be seen here
The American Airlines employee challenges a passenger to a fight after the woman was allegedly hit with her stroller
The male passenger who intervened confronts the uniformed employee. 'You do that to me and I'll knock you flat,' the man says. That's when the employee retorts: 'Try it. Hit me'
The male passenger who intervened confronts the uniformed employee. 'You do that to me and I'll knock you flat,' the man says. That's when the employee retorts: 'Try it. Hit me'
Another passenger, a woman, also confronts an American Airlines employee about the situation.
The situation escalates further when a man in an American Airlines uniform boards the plane.
The male passenger who got up out of his seat to intervene confronts the uniformed employee.
'You do that to me and I'll knock you flat,' the man says.
The staff member responds by pointing his finger at the man and telling him to 'stay out of it.'
The male passenger then steps closer to the employee, who challenges him to a fight.
Adyanthaya posted a photo on his Facebook page showing the woman with two young children in her arms
Adyanthaya posted a photo on his Facebook page showing the woman with two young children in her arms
'Try it,' the employee tells the customer. 'Hit me. You don't know what the story is.'
'You almost hurt a baby!' the man is heard replying.
Adyanthaya posted another photo on his Facebook page showing the woman with two young children - believed to be twins - in her arms.
It appears she is being escorted off of the plane.
Adyanthaya claimed the woman was removed and the employee who supposedly was violent toward her was permitted back on the plane. 
This is the latest PR nightmare for the US aviation industry.

AMERICAN AIRLINES COMMENT ON FLIGHT ATTENDANT INCIDENT 

The airline released a statement late Friday saying that it was 'disappointed by these actions' and had already started to investigate the incident.
'What we see on this video does not reflect our values or how we care for our customers,' the company said in a statement. 
'We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident. 
'We are making sure all of her family's needs are being met while she is in our care.'
'After electing to take another flight, we are taking special care of her and her family and upgrading them to first class for the remainder of their international trip.
'The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care.
'In short, we are disappointed by these actions. The American team member has been removed from duty while we immediately investigate this incident.'


Read more: http://www.dailymail.co.uk/news/article-4434620/American-Airlines-employee-challenges-passenger-FIGHT.html#ixzz4eyp1ymgl
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4 comments:

  1. Anonymous4/22/2017

    He probably had enough of jackazzes who bring on stuff they should have checked in baggage, and try to cram it in the overhead storage (that should ONLY be for the two people in that row of seats). Deplaning takes way too long because every a-hole has to push down the aisle to get their crap in an overhead far from their seat. No sympathy for her from me.

    ReplyDelete
    Replies
    1. According to you is hitting the passengers the only solution? In my country we never suffer from such problems because, the luggage instructions are stated clearly and our flights are more spacious and not a koop like AA flights

      Delete
  2. Anonymous4/22/2017

    FOREIGNER

    ReplyDelete
  3. Anonymous4/23/2017

    Our society has become very self centered and conceited. Social media has fuels people thirst for attention.

    ReplyDelete